The following Terms & Conditions covers services by the groomer and salon. By booking in you are agreeing that you have read and accepted these terms and conditions, and hereby release the salon from any responsibility of the below-mentioned process and all medical problems that may be uncovered and/or occur during the services. Should my pet require veterinary care after or during the service, I hereby agree for the salon to seek veterinary services and to pay all fees if required.

​

Flea Policy; ALL dogs brought to Thedoghouse must be fully vaccinated, wormed and flead up to date. Any fleas found on your dog (if alive) mean that they will need to be collected Immediately and without returning until treatment is complete. I would also require full payment for groom plus a further £20 to flea bomb my salon. 

​

Cancellation Policy; appointments that are cancelled under 48 hours of groom will be charged 50% payment of groom – appointments cancelled within 24 hours will require full payment before rebooking. 

​

Late Policy; Thedoghouse have the right to cancel your appointment with a full charge of the groom if you are more than 15 minutes late to your appointment. We work back-to-back therefore lateness over 15 minutes would have to rearranged. 

If you are late collecting your dog once they are ready for collection there will also be an extra charge added on.

Pet Safety; Due to the intimate nature of the grooming process, or a pets tolerance lever for stress, strangers or handling, some pets can become anxious or reactive during the grooming process.

If we determine that continuing the grooming service would present a threat to your dog’s emotional or physical health, and/or the safety of the groomer completing the service, we will discontinue today’s service and contact you immediately. In the event this happens, I understand I will be responsible for any services rendered.

We will take every precaution necessary to complete the grooming service safely and humanely, using appropriate industry safety equipment including; grooming loops, muzzles and restraints. You grant permission to the selected salon/groomer to utilise the correct restraints for the health and safety of my pet and grooming service provider.

Matted coats; Matted coats can cause a variety of skin and health problems and does not allow the air to circulate to the skin, which can lead to hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin problems.

Matted fur also pulls and binds, causing pain to your pet when they move or lay on the mats. The skin underneath may be raw and inflamed. Matted coats will not dry properly which can also lead to skin infections.

If your pets coat is matted, your pet’s coat may need to be clipped extremely short and may show signs of skin irritation and sores.

It is our goal to make your pet’s grooming experience as stress free as possible. Sometimes, due to the condition of the coat, we may determine that the only humane thing to do is a shave down. This is a short clip, removing all the matting. It is unfeasible to de-mat/brush out the coat as this would cause excessive pain and suffering.

Unfortunately if your dog is in a matted state there would be an extra charge depending on the severity. This will be confirmed to you on the day of your appointment if required.

Senior pets; Occasionally, grooming can expose a hidden medical problem or aggravate a current one. Please make sure you have informed us regarding your pet as fully as possible so the service provider is fully aware of any known medical issues before starting the service.

I understand that in the best interests of my pet, the salon/groomer may request immediate veterinary treatments. I am aware that this will be at my expense if emergency services are required.

I understand that senior pets have a greater chance of injury during grooming. I will not hold my selected salon/groomer responsible for an accident or injury to my pet.

Thank you for reading the terms & conditions of Thedoghouseware, by booking with us you agree to all of the above.

 

Chloe, Thedoghouseware